Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2023, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 88% and 85% respectively.
“All the staff onsite were very friendly and explained things thoroughly. They wanted to ensure that I felt as comfortable and as informed as possible and that was helpful for someone like me who had never had surgery before.”
“I would like to thank everyone for there kindness from the check-in, to the preparation area, the operating room to recovery. EVERYONE WAS KIND AND HELPFUL,RESPECTFUL AND MOST OF ALL LOVING. I did not experience nothing like it before and I will definitely tell other about your facility. Thank you guys again!!!”
“What can I say?? Except that Hudson Crossing Surgery Center is definitely top notch! At no time before, during and after my procedure were there any feelings of anxiety or nervousness. The whole staff, from the front desk to the surgical team and nurses were A+ !! I would highly recommend them to anyone for their surgical needs I would like to end this quick survey with a simple thank you to Hudson Crossing Surgery Center!!”
“Staff and facility were better than a hospital. Everything ran smoothly and it was a very warm and welcoming atmosphere. Have and will be recommending this place to friends, family and co-workers!”
“This is my third surgery at this facility and it has been a great experience each time. There is no wasted time! You check in, you are brought into the back, and shortly thereafter you are on the table! The staff is professional and friendly. This is a top notch facility and I recommend it highly!”